HOW WE USE YOUR INFORMATION
THE INFORMATION WE COLLECT
We only collect the minimum information that we need to deliver our service. This would include your name, so that we can accurately maintain our records of who has downloaded our rulebook, and your e-mail address, so that we can send you your copy of the rules in the event of a failure to download, as well as updates about future Dead World materials. We will not send you more than one email every two months and will only send any form of communication if there is news, such as an expansion to the rules or new merchandise on the e-store. You provide payment information directly to our payment service provider, we do not see your credit card details. We can see that you have made a payment, but not the card details that the payment was taken from.
THE WAY WE USE INFORMATION
We use the information you provide about yourself to maintain accurate records of who has downloaded the free rulebook. We do not share this information with outside parties in any way. Records are visible to you and to us, in order for us to provide technical support if necessary. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
COMPLAINTS OR QUERIES
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If you want to make a complaint about the way we have processed your personal information, you can contact us at firstname.lastname@example.org.
PEOPLE WHO MAKE A COMPLAINT TO US
If we receive a complaint from a person we will make up a file containing the details of the complaint. This could contain the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. It is likely we will have to disclose the complainant’s identity to whoever the complaint is about. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
ACCESS TO PERSONAL INFORMATION
We try to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by putting the request in writing by email to email@example.com. We require 14 days to respond to this request.
If we do hold information about you we will:
- give you a description of it
- tell you why we are holding it
- tell you who it could be disclosed to
- let you have a copy of the information in an intelligible form
To make a request for any personal information we may hold you need to put the request in writing by email to firstname.lastname@example.org. We use this procedure to better safeguard your information. We require 14 days to respond to this request.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone or by email.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting email@example.com. We require 14 days to respond to this request.
DISCLOSURE OF PERSONAL INFORMATION
In most circumstances we will not disclose personal data without consent. However there are some circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics; our instructions to staff on how to collect, use and delete personal data; and how we check that the information we hold is accurate and up to date.
LINKS TO OTHER WEBSITES
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
What are cookies?
Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device. What are cookies used for?
Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
What types of cookies exist?
There are generally four categories of cookies: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.” You can find out more about each cookie category below.
- Strictly Necessary Cookies. These cookies are essential, as they enable you to move around the Service and use its features, such as accessing logged in or secure areas.
- Performance Cookies. These cookies collect information about how you have used the Service, for example, information related to the unique username you have provided, so that less strain is placed on backend infrastructure. These cookies may also be used to allow a website to know that you have logged in so that it can serve you fresher content than a user who has never logged in.
- Functionality Cookies. These cookies allow for a website to remember how you’re logged in, whether you chose to no longer see advertisements, whether you made an edit to an article on the Service while logged out, when you logged in or out, the state or history of Service tools you’ve used. These cookies also allow for the Service to be taylored to provide enhanced features and content for you and to remember how you’ve customized the Service in other ways. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.
- Targeting Cookies. Third party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services. This information may be shared with any other organizations, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate Service usage statistics and aggregate Service testing.
What types of cookies do we use?
We use “Strictly Necessary”, “Performance” and “Functionality” cookies, however as a non-logged in user you will only ever receive a “Strictly Necessary” cookie.
How long will cookies stay on my device?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We only create session cookies.
First and third party cookies
First-party cookies are cookies that belong to us, third-party cookies are cookies that another party places on your device through our Service. You will only ever receive first-party cookies when browsing our website.
Our website has an SSL certificates to allow for end to end encryption between you and us.
Our website is hosted by WordPress.
Emails are delivered via Gmail.
We have completed ‘due diligence’ on our IT Consultant – an appropriate contract is in place and evidence provided of suitable professional indemnity.
We keep our privacy notice under regular review. This privacy notice was last updated on 25th February 2021.
HOW TO CONTACT US